Track Your Order
Usually we arrange the shipment and ship the parcel out in 3-7 days after order was placed. We will also send the tracking information to you by e-mail. It will takes about 24hrs to process in the shipping company after we ship it out, you can track it on each tracking site 24hrs later.
How to track your order?
Please feel free to contact our customer service here. Our customer service will often reply you in 24hrs.
1. Why my tracking number is invalid?
We have sent out your order already, because of the current Convid-19 outbreaks, the express information will be updated after the package arrives in your country, so do not worry, you can check the tracking information after 1-2 weeks, if the status did not been updated after the time, please contact us back again.
2.Why is my order number not updated for a long time?
Thanks for shopping from Bellehoo.com .We already sent your package out, please don’t worry.Due to recent international logistics issue, tracking information can only update once it arrives in your destination country. Flat rate shipping often takes 10-20 BUSINESS DAYS. Also because of the current Convid-19 outbreaks, all packages may encounter a 7-10-days delay.
3.Why I didn't receive all my items, I missing some items in my order?
Your order may be split into several packages, some items could be shipped in another package and still on the way to you.Or they were out of stock and have been cancelled, the refund was issued to the account you paid with this order. If that's not the case, please contact our customer service for checking.
4.Can I get a refund if my order doesn't arrive on time?
If package arrived too late for you, we still recommend you to accept package and open it to check whether you like the products, we can offer you a coupon as a gift. But if you want to return and refund, you can contact our customer service for help after package delivered to you. You tracking number and the express company website link will be given by email as soon as we ship out the package.